SHIPPING DETAILS AND SHOP POLICIES

Thanks for looking over my shop policies. It’s really important to me that you’re happy with our transaction and that ultimately the pots I make are used and appreciated.
The pots I sell here I make for people to use everyday!

Shipping

I am a seasoned and conservative packer. This is because everything I make is one-of-a-kind, and I’m not inclined to take a chance on it breaking in shipping after all the care I’ve put into making. Knock on wood- nothing has broken yet!

I currently use Fed Ex Ground and Fed Ex Ground Home Delivery and find it to be the least expensive way hands down!

I cushion each piece with 2 inches of protection between the piece and box wall on all sides. Shipping is calculated by weight of piece plus size of box.

For large boxes Fed Ex has a significant upcharge for size of box regardless of weight, so if you select a big bowl you may notice a higher shipping charge compared to smaller pieces.

Work will be shipped out within five business days but often I’ll get it out within a day or two. I ship all work with delivery confirmation.

International Orders

Please contact me to inquire about rates, as this website cannot do it accurately. Packing/shipping is not an exact science and because I want a fair transaction for both parties, I reserve the right to adjust the invoice to reflect actual incurred shipping costs.

Gifts

At the time of purchase, please let me know if it’s a gift, so I can include a note if you’d like.

Exchanges

Exchanges are accepted within five days of receipt of purchase. Return shipping costs and safe return are the responsibilities of the customer. Contact me for more information regarding exchanges.

Refunds

Unfortunately due to the limitations of this small business, no refunds are given at this time, only exchanges within five days of receipt.